You may be thinking of business events when Roger mentioned the Schedule. I forget the exact name, but on the ast forms, there's a button on the left for maintenance schedules. You specify the maintenance event, interval it should be performed, and who to notify. Optionally, you can specify a change template and when the schedule needs to be performed, an escalation creates the change request based on the template. Jason Bess
From: Jose Manuel Huerta Guillén <arsl...@theremedyforit.com> To: arslist@ARSLIST.ORG Sent: Friday, June 21, 2013 7:31 PM Subject: Re: IT Operations with ITSM Suite ** Yes, but as far as I know, the schedule feature in asset management is just an statement of those tasks. I mean, It doesn't remind your team when they must do them, nor controls if those task have been done. Jose Manuel Huerta http://theremedyforit.com/ On Sat, Jun 22, 2013 at 12:31 AM, Roger Justice <rjust2...@aol.com> wrote: ** Use the schedule feature in Asset Management, you can also create a Change using a Change Template. You will not be able to create the other items automatically. > >-----Original Message----- >From: Jose Manuel Huerta Gu >illén <arsl...@theremedyforit.com> >To: arslist <arslist@ARSLIST.ORG> >Sent: Fri, Jun 21, 2013 6:23 pm >Subject: IT Operations with ITSM Suite > > >** >Hi listers, > > >I want to track the IT operation function with ITSM tool, and don't know what >is the best way to do it. > > >For instance I wan't to create a maintenance schedule like the next: > > >For all non-critical server I want to: > - Weekly review the system logs. > - Monthly review the backup logs. > - One time each three months, perform a back up restoration test. > - Monthly review the capacity information and update the capacity records. >etc. > > > > >My requirement is not only to do those tasks, but also that these tasks are >created periodically at the form of Incidents, Tasks or Work Orders, to ease >the administrator team, follow when those tasks are done and even attach an >SLA. > > >I convinced that I'm not the first with this need and that there is an easy >way to do it with the ITSM suite. How do you do it? > > >Regards, > > >Jose Manuel Huerta >http://theremedyforit.com/ > >_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where >the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
