Joe, The system was not set to update automatically. It is a standalone system with local Network. The system earlier working with patch 8 with JDK 1.5.0.15 (minimum recommended 1.5.0.12). The version is still the same. The issue history includes some changes in arsystem startup script as well. We have given the java path manually in script as "/usr/java/jre/lib/sparc/server:/usr/java/jre/bin". Earlier, it was /usr/bin/java, which is not helping us to start up arsystem after patch 9 upgrade.
We have some confusion to update the java path in environment variables of solaris. The system has 32 bit and 64 bit java. But, which is the right path to point in what variables is our confusion. Can anybody guide for setting up JDK. ? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Monday, May 13, 2013 8:01 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE I always install a Remedy only installation of Java in a directory the app controls just for this reason, that way I know what version is being ran, I control when updates are made etc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 12, 2013 11:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE You probably may have not deliberately changed anything but might have set your server for automatic upgrade, which might have altered the path of your JVM and hence it cannot find it anymore. Have you checked to see that your JVM path is consistent with the configuration settings in Remedy, particularly the process that starts the plugin service? Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Sunday, May 12, 2013 3:37 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE I still didn’t get any update from BMC as well. If anybody have solution for this, it is much appreciated. :) -----Original Message----- From: Govind M (WI01 - GIS) Sent: Sunday, May 05, 2013 5:15 PM To: arslist@ARSLIST.ORG Subject: RE: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Fred, I have run the ARS as non-root only and it fails when I run ./arsystem start from the bin directory. Even if I run with root user, I still get the below error and java process didn’t started at all. This happens with not root user as well. Also, i haven't change the java version in the server. Action Request System(R) Approval Server Version 7.1.00 Patch 009 201002040530 (c) Copyright 1999-2007 BMC Software, Inc. There was an error trying to initialize the HPI library. Please check your installation, HotSpot does not work correctly when installed in the JDK 1.2 Solaris Production Release, or with any JDK 1.1.x release. 390695 : Cannot create JVM: Unknown Error (ARERR 9130) (ARNOTE 0) ARMonitor child process (pid:3632) died with 0. java Regards, Govind -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, May 02, 2013 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Are you running ARS as non-root? When the startup fails is it when running ./arsystem start (from your bin directory) or when starting from the server init ? Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Thursday, May 02, 2013 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from <Application installtion dir>/bin in LD_LIBRARY_PATH, I have found only one path updated for java: /usr/java/jre/lib/sparc/client. I am not sure after installation, is it updated or needs to be updated correctly. Can you pls guide me what to look out in CLASSPATH. Yes Joe, I have checked by running the plugin start up command thru command line separately. It brought up the Webservice and other plugins as well ☺. The problem happens when I get HPI library error while restarting it. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from your class path examine the plugin startup command in the armonitor file. Try to start it from the command line and see what is the error you get, assuming for some reason it has not started. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa Sent: Wednesday, April 10, 2013 4:23 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Check the CLASSPATH -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Wednesday, April 10, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Hi All, Request your expertise advice for the below error. ARERR 8755 error message for ARSYS.ARF.WEBSERVICE What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed to set the environment path of <Application installtion dir>/bin in LD_LIBRARY_PATH and java path which we provided during installation. When we restart the ARSystem, it failed to load Java and webservice plugins and gives HPI library error. We have a case opened with BMC. As per their suggestion, after exporting <Application installtion dir>/bin in LD_LIBRARY_PATH, tried separately initiating Arplugin process, once arsystem is up which loaded Web service and other plugins properly. For this activity, we have commented the arplugin line item in armonitor.conf. But can’t able to figure out, why we are getting these ARERROR 8755 and HPI library error only when we start the ars with uncommenting arplugin line item in armontior.conf. What is the cause for these errors which is not appearing on separate initialization of arplugin..? 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