You could expose the assignee company, org, and support group in the AOT and then in the event params window of the screenshot you sent, you can type in correct values and click Retry.
Sent from my iPhone On Jul 24, 2013, at 8:56 PM, Robert Heverley <robert.hever...@gmail.com> wrote: ** 7.6.04 platform.. We have other services working just fine but, every now and again, we get a failure and there seems to be no way to push it through once it fails. This is soooooo annoying!! :) On Wed, Jul 24, 2013 at 4:43 PM, Tauf Chowdhury <taufc...@gmail.com> wrote: > ** > What versions of SRM and ITSM are you on? > It looks like you're trying to create an incident. SRM pushes all the data > to the Incident Interface Create form. That is probably where you are > getting the error from. > What are you using for your auto assignment? Are you also pushing that > data from SRM or is it stored in the template? > > Sent from my iPhone > > On Jul 24, 2013, at 8:37 PM, Robert Heverley <robert.hever...@gmail.com> > wrote: > > ** > Hey Al, > > That's just it.. There is a rule in place.. What I have found is, once it > fails, there seems to be noway to correct it, although it is saying to > manually assign the group. Where do I go to assign the group?? > > Robert > > > On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 < > alfred.differ....@navy.mil> wrote: > >> Is your request trying to construct a ticket from a template? >> >> If not, then you might have the assignment engine intervening and trying >> to assign a new ticket. If it can't find where to send it maybe that is >> giving this message? >> I use a default rule in the AE that assigns tickets to the service desk >> if no other rule intervenes first. >> >> >> -al >> >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of Robert Heverley >> Sent: Wednesday, July 24, 2013 4:01 PM >> To: arslist@ARSLIST.ORG >> Subject: ARERR 44699 >> >> ** >> >> >> >> Hello All, >> >> >> Can someone give some guidance on where I go to manually assign the >> group. Every time this happens, I have to cancel the request. Any help >> would be greatly appreciated. Thank you. >> >> >> Robert >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
