Running a Crystal Report in MT requires Crystal Server. The User Tool installs and uses the CR libraries needed to display a Crystal Report. A web browser cannot natively run a CR and needs Crystal Server to render the report.
Jason On Aug 1, 2013 7:31 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" < lisa.kemes....@dla.mil> wrote: > False alarm, for testing purposes I had my report set to Web not Crystal > so it couldn't find it, as soon as I changed it to Crystal, it found it > and I get the same error as before: "Error during processing: ARERR > [9260] Report location is missing from report settings configuration > page. Please see your administrator." > > Stuart when you said " As long as the .rpt report is defined correctly > in Remedy and has appropriate w/f flow to trigger it and provide it the > data then you do not need to have Crystal Reports Server. Remedy itself > will handle the invocation and display." Did you mean through the > MidTier or User Tool? > > I'd like to get this working in the MidTier. It works just fine in User > Tool. > > Thanks! > > Lisa > > -----Original Message----- > From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS > Sent: Thursday, August 01, 2013 9:10 AM > To: arslist@ARSLIST.ORG > Subject: RE: Crystal Reports - Why doesn't mine work? > > OK, I think I'm getting one step closer, on the out of the box workflow > for the "CI Ticket" workflow, they run a process: > PERFORM-ACTION-SET-PREFERENCE 23235 1. This sets the ODBC User > Underscores field to "Yes" on the AR System User Preference form. > > I added this run process to my workflow and now I get a different error: > > Error during processing: ARERR [9246] Cannot find report <report name> > of type Crystal for form <form name> on server <server name>. Please > see your administrator. > > I'm getting closer!! :) > > Lisa > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart > Sent: Wednesday, July 31, 2013 7:37 PM > To: arslist@ARSLIST.ORG > Subject: Re: Crystal Reports - Why doesn't mine work? > > As long as the .rpt report is defined correctly in Remedy and has > appropriate w/f flow to trigger it and provide it the data then you do > not need to have Crystal Reports Server. Remedy itself will handle the > invocation and display. > > Have you checked that the report works external to Remedy using the CR > developer to run it? Note the report must be configured to run against > the OBDC Client. > > Stuart Schon > Service Desk Systems - Manager > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi > Sent: Thursday, 1 August 2013 8:35 AM > To: arslist@ARSLIST.ORG > Subject: Re: Crystal Reports - Why doesn't mine work? > > Lisa if you have Crystal reports server on your PC then your midtier can > use it you just need to install a midtier portion on your Crystal > reports server and it will show, However I have a sneaking suspicion > that you actually have Chris or reports developer on your PC and not > Krista reports server which is like the $14,000 version so just check > that > > Sent from my iPhone > > On Jul 31, 2013, at 15:29, "Kemes, Lisa A DLA CTR INFORMATION > OPERATIONS" <lisa.kemes....@dla.mil> wrote: > > > Why do I ALWAYS break the cardinal rule? > > > > ARS 7.6.04 SP2 > > Server: SQL > > > > > > -----Original Message----- > > From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS > > Sent: Wednesday, July 31, 2013 3:17 PM > > To: arslist@ARSLIST.ORG > > Subject: Crystal Reports - Why doesn't mine work? > > > > In Asset Management, I see that on any CI, there is a Print button. > > When I dug (and dug and dug and dug) through the workflow of this, I > > found that it's opening a Crystal Report called AST_CI.rpt. This is > > attached to the Report Name CI Ticket on the Report form. > > > > > > > > When I click on the print button it works just fine in our midtier. > > > > > > > > I have a custom form and I created a Crystal Report file (.rpt) and > > created a record on the Report form (just like the CI Ticket record), > > but when I try to click on MY print button, I get "Error during > > processing: ARERR [9260] Report location is missing from report > > settings configuration page. Please see your administrator." > > > > We do not have a Crystal Report server set up but I do have Crystal > > Reports installed on my PC so I can create the rpt files. (Crystal > > Reports XI). > > > > > > I even took the AST_CI.rpt file and updated it with my info and form > > and attached it to my record in the Report form and I'm still getting > > the same error. > > > > > > > > Why? > > > > > > > > > > > > Lisa Kemes > > > > Remedy Consultant > > > > Dev Technology Group > > > > DLA Office: (717) 770-6437 > > > > Cell Phone: (717) 602-9460 > > > > lisa.ke...@devtechnology.com > > > > > > > > > > > > ______________________________________________________________________ > > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
