I think you are correct Jason. I think they are opening up the "Web" report which is a BIRT report (.rptdesign)
I guess it's time to learn BIRT! :) Thanks so much everyone!! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, August 01, 2013 7:36 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports - Why doesn't mine work? ** I just looked at a 7.6.04 ITSM system and it has two reports called "CI Ticket". One Crystal and on Web. I wonder if your log shows it is setting up a Crystal Report because that is the first match but is really running the the Web report? Goofy but that is the only possibility I can see if you truly do not have a Crystal Server. Also could explain why it has you running around in circles trying to run your own report :) Jason On Thu, Aug 1, 2013 at 4:31 PM, Jason Miller <jason.mil...@gmail.com> wrote: Does the report window that opens up say "Crystal Report Viewer"? Try this. Run CI report, right click a blank area on the report and select Properties. If it is a Crystal report it will show which Crystal Server is presenting the report. Inline image 1 On Thu, Aug 1, 2013 at 12:32 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: Thanks Jason, I thought so, but another developer is insisting this is not true. But I'm still confused. Out of the box workflow to print a CI uses a .rpt file. Specifically this workflow. As you can see they are passing the Report target as Crystal and it's opening up the report called CI Ticket on the Report form. Just wondering why it works for OOB but not customization. Magic? :) <ACTL> Checking ASI:SHR:Print_105_SetReportInformation (105) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Fields <ACTL> z1D Report Name (1000003607) = CI Ticket <ACTL> 1: Set Fields <ACTL> z1D Report Form Name (1000003611) = BMC.CORE:BMC_BaseElement <ACTL> z1D Report Qualification (1000003613) = 'ReconciliationIdentity' = $Reconciliation Identity$ <ACTL> Checking SHR:SHR:Print-TicketPrinting_detectReportType (108) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Fields <ACTL> z1D Report Target (1000003606) = Crystal <ACTL> Checking SHR:SHR:Print-TicketPrinting_110 (110) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Run Process <ACTL> PERFORM-ACTION-SET-PREFERENCE 23235 1 <ACTL> 1: Open Dialog <ACTL> Server: 192.67.251.74 <ACTL> Schema: BMC.CORE:BMC_BaseElement <ACTL> View: -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, August 01, 2013 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports - Why doesn't mine work? ** Running a Crystal Report in MT requires Crystal Server. The User Tool installs and uses the CR libraries needed to display a Crystal Report. A web browser cannot natively run a CR and needs Crystal Server to render the report. Jason On Aug 1, 2013 7:31 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <lisa.kemes....@dla.mil> wrote: False alarm, for testing purposes I had my report set to Web not Crystal so it couldn't find it, as soon as I changed it to Crystal, it found it and I get the same error as before: "Error during processing: ARERR [9260] Report location is missing from report settings configuration page. Please see your administrator." Stuart when you said " As long as the .rpt report is defined correctly in Remedy and has appropriate w/f flow to trigger it and provide it the data then you do not need to have Crystal Reports Server. Remedy itself will handle the invocation and display." Did you mean through the MidTier or User Tool? I'd like to get this working in the MidTier. It works just fine in User Tool. Thanks! Lisa -----Original Message----- From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, August 01, 2013 9:10 AM To: arslist@ARSLIST.ORG Subject: RE: Crystal Reports - Why doesn't mine work? OK, I think I'm getting one step closer, on the out of the box workflow for the "CI Ticket" workflow, they run a process: PERFORM-ACTION-SET-PREFERENCE 23235 1. This sets the ODBC User Underscores field to "Yes" on the AR System User Preference form. I added this run process to my workflow and now I get a different error: Error during processing: ARERR [9246] Cannot find report <report name> of type Crystal for form <form name> on server <server name>. Please see your administrator. I'm getting closer!! :) Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart Sent: Wednesday, July 31, 2013 7:37 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports - Why doesn't mine work? As long as the .rpt report is defined correctly in Remedy and has appropriate w/f flow to trigger it and provide it the data then you do not need to have Crystal Reports Server. Remedy itself will handle the invocation and display. Have you checked that the report works external to Remedy using the CR developer to run it? Note the report must be configured to run against the OBDC Client. Stuart Schon Service Desk Systems - Manager -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Thursday, 1 August 2013 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports - Why doesn't mine work? Lisa if you have Crystal reports server on your PC then your midtier can use it you just need to install a midtier portion on your Crystal reports server and it will show, However I have a sneaking suspicion that you actually have Chris or reports developer on your PC and not Krista reports server which is like the $14,000 version so just check that Sent from my iPhone On Jul 31, 2013, at 15:29, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <lisa.kemes....@dla.mil> wrote: > Why do I ALWAYS break the cardinal rule? > > ARS 7.6.04 SP2 > Server: SQL > > > -----Original Message----- > From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS > Sent: Wednesday, July 31, 2013 3:17 PM > To: arslist@ARSLIST.ORG > Subject: Crystal Reports - Why doesn't mine work? > > In Asset Management, I see that on any CI, there is a Print button. > When I dug (and dug and dug and dug) through the workflow of this, I > found that it's opening a Crystal Report called AST_CI.rpt. This is > attached to the Report Name CI Ticket on the Report form. > > > > When I click on the print button it works just fine in our midtier. > > > > I have a custom form and I created a Crystal Report file (.rpt) and > created a record on the Report form (just like the CI Ticket record), > but when I try to click on MY print button, I get "Error during > processing: ARERR [9260] Report location is missing from report > settings configuration page. Please see your administrator." > > We do not have a Crystal Report server set up but I do have Crystal > Reports installed on my PC so I can create the rpt files. (Crystal > Reports XI). > > > I even took the AST_CI.rpt file and updated it with my info and form > and attached it to my record in the Report form and I'm still getting > the same error. > > > > Why? > > > > > > Lisa Kemes > > Remedy Consultant > > Dev Technology Group > > DLA Office: (717) 770-6437 <tel:%28717%29%20770-6437> > > Cell Phone: (717) 602-9460 <tel:%28717%29%20602-9460> > > lisa.ke...@devtechnology.com > > > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
