Can't find the education folks either. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, October 02, 2013 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support
somehow that doesn't surprise me. next you'll tell me the sales or support reps are nowhere to be found. ----- Original Message ----- From: "Kathy Morris" <kathymorris...@aol.com> To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 1:41:17 PM Subject: Re: BMC Customer Support I sent an email to the BMC manager listed at the bottom of the email expressing our concerns, and Manager never responded. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, October 02, 2013 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support Two options I can think of ... At the bottom of their support emails there is usually a comment about contacting the support mgr. Might need to go up one level at a time. If you have a sales or BMC rep you can try to get through via that avenue. and (since I try to put a bit of levity into everything) of course there is also mitt.rom...@baincapital.com ----- Original Message ----- From: "Kathy Morris" <kathymorris...@aol.com> To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 12:10:01 PM Subject: Re: BMC Customer Support ** We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
