Kathy, I've worked with Kapil and his support personnel many times over the years as a customer. He is really good in terms of responding and follow ups so you should really consider discussing the issue with him.
Sent from my iPhone > On Oct 2, 2013, at 10:23 AM, Kapil Banwari <kapil.banw...@gmail.com> wrote: > > ** > Hi Kathy, > > If you can provide the issue details pertaining to which you are not getting > appropriate support, and also in engineer’s (TSA’s signature), you would see > his manager’s email address, you can respond or reply to that, and manager > should get in touch with you and can get the issue expedited. > > Also if you can provide me the issue#, I can ensure to get that addressed. > > Regards > Kapil Banwari > Manager, Technical Support > BMC Software. > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris > Sent: Wednesday, October 02, 2013 9:35 PM > To: arslist@ARSLIST.ORG > Subject: BMC Customer Support > > ** > Hi, > > Does anyone know who we can contact on a Sr. Management level at BMC > regarding technical support? > We are not happy at all with the level of support we are receiving. > If you like, you contact me directly for any recommendations. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
