Hi Jon,

Thank you for your email.
We found a Manager to speak with at BMC.  My co-worker who is responsible for 
Vendor relations is escalating the issue as we speak.
-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Rendle
Sent: Wednesday, October 02, 2013 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support

Kathy, Hi

I have sent you a separate email to your personal email address and would 
welcome the opportunity to talk with you. 

Please let me know if you didn't receive the message and any alternative method 
I can use to get in contact with you.

Many thanks 

Jon Rendle
Vice President, Customer Support BMC 

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