Chuck, What you are seeing is classic cache corruption. The fix is to flush the cache, which of course can be 'bad' for performance, so it should be done at a time that the server is not in heavy use.
On Wed, Oct 9, 2013 at 6:29 AM, SUBSCRIBE arslist Chuck Benesh < chuck.ben...@cdw.com> wrote: > Hi, > > We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've > been having an issue with Remedy displaying a "corrupted" incident form. > Fields are missing, or in the wrong place. The attachment shows a current > example, where the Assignee field displays instead of the Summary field. If > they user enters a value and submits, they get an error that Summary can't > be blank. > > There is a lot more I could say about this, and what we've tried. But, I'm > wondering if anybody else has seen this, and been able to fix it. > > Thanks, > > Chuck > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
