Thanks for all the advice and feedback guys. After all the investigation that I have done, I am going to recommend to my boss that we do a clean install of ITSM 8 and move our customizations over manually after evaluating if we still need them.
Hopefully, with us introducing overlays with this upgrade to our environment, this will be the last major "difficult" upgrade that we will need to go through. Once again, thanks and if you guys remember anything else then please don't hesitate to share. Cheers Brad On Tue, Oct 15, 2013 at 3:35 PM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > It sounds like you are wanting to do an upgrade in place. Since you’re on > a fairly old version, I assume your hardware matches. Before any other > planning, see if you have to migrate to new hardware or not. That > completely changes what you do. If you end up migrating to another server > instead of an upgrade in place, it should be relatively easy. You would > just need to become familiar with the DMT for your data, and the > customizations you’ve made could be imported as DEF files which > automatically become part of an overlap in Best Practice Mode.**** > > ** ** > > However, having gone from 7.5 to 7.6.4 in 2012 to working on 8.1 now, the > code is different enough I’d suggest not trying to port all of your > customizations over. The move from 7.6.4 to 8.1 isn’t being too difficult, > except that it’s a bit tedious to “fix” all of the customizations in the > overlays as a result of the upgrade.**** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy > *Sent:* Tuesday, October 15, 2013 6:59 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8**** > > ** ** > > ** **** > > Hi**** > > ** ** > > We are busy planning our upgrade of our live environment which is the > following:**** > > ** ** > > - ARS Remedy 7.5 Patch003**** > - CMDB 7.6 P001**** > - ITSM 7.6**** > - SRM 7.6 P001**** > > ** ** > > We are wanting to upgrade to version 8 (latest patch). Going through some > previous threads on the arslist, it appears that I will need to do a few > upgrades to the versions between 7.5 and 8 before I can actually upgrade to > 8.**** > > ** ** > > We have customized our ITSM application a bit and we were hoping to > convert our customizations into overlays during the upgrade process. > However, it appears from some of the reading that it may be quicker and > safer to do a clean ITSM 8 install and re-do the customizations in version > 8.**** > > ** ** > > Has anyone done this before? Is there any advice anyone can offer on the > best way to approach this or failing that - can anyone recommend a good > bottle of whiskey for when I start this project?**** > > ** ** > > Thanks in advance**** > > ** ** > > Cheers > Brad**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
