Hello Mau, The incident id is generated on form "HPD:CFG Ticket Num Generator", its request ID field has the default prefix as "INC", if you change it here it will get applied for incident creation.
To address your requirement you need some customization as bellow - For each company you need to add new form same as "HPD:CFG Ticket Num Generator" and its request ID should have default value which is company specific e.g. "Comp1-Inc1" etc - Add a char field on incident form (HPD:Help Desk) to hold the form name - Filter "HPD:INC:Service_101_GIN`!" creates the new ID while one try to create new incident, - Modify above filter to perform push field action with sample data and use form name from the newly added field of HPD:Help Desk. - On Incident creation, you need to twick the activelink that performs service action on open, change it to fire when company is selected, instead of form open. - On compnay selection, first populate the new field to with form name company specific ID generation form. You also need to change the workflows for few more option e.g. creating related incident also gets the incident id from "HPD:CFG Ticket Num Generator", need to change thoes to get id from company specific ID generator. its tricky and i havent tried it but it should work, hope this helps. regards Ranjit -------------------------------------------- On Fri, 10/18/13, Mauricio M. <mau.rem...@gmail.com> wrote: Subject: Incident ID - Different prefix, linear sequence for each Company To: arslist@ARSLIST.ORG Date: Friday, October 18, 2013, 3:33 AM ** Hello friends, Is it possible to have different companies in multi-tenancy in ITSM 7.6/8.x, each one of them having a predetermined prefix for each module and their own request ID linear sequence? Company1 Comp1-Inc-0001 Comp1-Inc-0002 Comp1-Inc-0003 Comp2-Inc-0001 Comp2-Inc-0002 Comp2-Inc-0001 Comp1-Probl-001 Comp1-Probl-002 Comp2-Probl-001 Comp2-Probl-002 Thanks a lot for your help, -Mau _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"