Hello Mau,
The incident id is generated on form "HPD:CFG Ticket Num Generator", its
request ID field has
the default prefix as "INC", if you change it here it will get applied for
incident creation.
To address your requirement you need some customization as bellow
- For each company you need to add new form same as "HPD:CFG
Ticket Num Generator" and its request ID should have default value which is
company specific e.g. "Comp1-Inc1" etc
- Add a char field on incident form (HPD:Help Desk) to hold the
form name
- Filter "HPD:INC:Service_101_GIN`!" creates the new ID while one try
to create new incident,
- Modify above filter to perform push field action with sample data and
use form name from the newly added field of HPD:Help Desk.
- On Incident creation, you need to twick the activelink that performs
service action on open, change it to fire when company is selected, instead of
form open.
- On compnay selection, first populate the new field to with form name
company specific ID generation form.
You also need to change the workflows for few more option e.g. creating related
incident also gets the incident id from "HPD:CFG Ticket Num Generator", need to
change thoes to get id from company specific ID generator.
its tricky and i havent tried it but it should work, hope this helps.
regards
Ranjit
--------------------------------------------
On Fri, 10/18/13, Mauricio M. <mau.rem...@gmail.com> wrote:
Subject: Incident ID - Different prefix, linear sequence for each Company
To: arslist@ARSLIST.ORG
Date: Friday, October 18, 2013, 3:33 AM
**
Hello
friends,
Is it possible to have different companies in
multi-tenancy in ITSM 7.6/8.x, each one of them having a
predetermined prefix for each module and their own request
ID linear sequence?
Company1
Comp1-Inc-0001
Comp1-Inc-0002
Comp1-Inc-0003
Comp2-Inc-0001
Comp2-Inc-0002
Comp2-Inc-0001
Comp1-Probl-001
Comp1-Probl-002
Comp2-Probl-001
Comp2-Probl-002
Thanks a lot for your help,
-Mau
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