It´s just the Incident ID field. This MSP has different tentants and they want to have a unique sequence for each one of them. I understand that the OOTB doesn´t let you have separate sequences then ... what about the prefix, does it come OOTB?
Thanks! 2013/10/17 Roger Justice <rjust2...@aol.com> > ** > Are you trying to set field 1 or are you trying to set the Incident ID > field. If it is the Incident ID field it would be possible by adding new > forms and workflow. > -----Original Message----- > From: Mauricio M. <mau.rem...@gmail.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Thu, Oct 17, 2013 6:03 pm > Subject: Incident ID - Different prefix, linear sequence for each Company > > ** > Hello friends, > > Is it possible to have different companies in multi-tenancy in ITSM > 7.6/8.x, each one of them having a predetermined prefix for each module and > their own request ID linear sequence? > > Company1 > Comp1-Inc-0001 > Comp1-Inc-0002 > Comp1-Inc-0003 > Comp2-Inc-0001 > Comp2-Inc-0002 > Comp2-Inc-0001 > Comp1-Probl-001 > Comp1-Probl-002 > Comp2-Probl-001 > Comp2-Probl-002 > > Thanks a lot for your help, > > -Mau > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
