In this case, the expertise (Remedy developer) is on site - not sure who to
speak with to get the documentation.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, November 01, 2013 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: RemedyOnDemand

 

** 

It depends on the contract. Some RoD customers do not have personnel with
the knowledge to understand what was done.

 

 

-----Original Message-----
From: Kathy Morris <kathymorris...@aol.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Fri, Nov 1, 2013 1:07 pm
Subject: RemedyOnDemand

** 

Hi,

 

When BMC makes custom code changes for a Customer, do they provide
documentation of the changes made to the system? (i.e. workflow)

Trying to figure out what was done.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_


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