** BMC did some automation for the Customer and there is no documentation. Instead of rebuilding the workflow - it would be good to see the changes BMC made. Started reviewing the filters, AL, etc.
The Manager only knows the Account person. The Manager stated each time she speaks with BMC regarding the technical changes - she speaks with different people. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, November 01, 2013 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: RemedyOnDemand ** ** Hi Kathy, What workflow changes you are exactly referring to. If it is the customization done by BMC professional services then yes all documentations are handed over. In ROD customers initiate the customizations they want to do and hire BMC partners or BMC PS to do that. If any customization is introduced by BMC as an additional functionality or offering over and above standard product, customer is informed about the details and functionality but solution design may not be provided for that. Regards, Aditya Sent from my BlackBerryR smartphone from !DEA _____ From: Kathy Morris <kathymorris...@aol.com> Sender: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Date: Fri, 1 Nov 2013 13:07:46 -0400 To: <arslist@ARSLIST.ORG> ReplyTo: arslist@ARSLIST.ORG Subject: RemedyOnDemand Hi, When BMC makes custom code changes for a Customer, do they provide documentation of the changes made to the system? (i.e. workflow) Trying to figure out what was done. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
