I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a "working as designed" oversight that makes it pretty useless when trying to use for an SRM processes.
I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > From what I’ve seen, I would stay away from Process Designer. It’s a cool > concept but nowhere near Production-ready on 7.6 or 8.x. We’ve had several > issues caused by it (it wreaks havoc on the Task Management forms) that > required small manual fixes simply after installing it. I encountered some > other issues in trying to build workflow that I can’t recall right now > because it’s been several months, but I think for the most part you’d be > safer doing customizations to ITSM within ARS. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Andrew Hicox > *Sent:* Tuesday, December 03, 2013 9:50 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Process designer + ars 8.1 sp 2 > > > > ** Hi everyone, > > > > I wanted to check out the new process designer stuff, so I installed 8.1. > I noticed that there were several service packs out for arsystem and the > various itsm modules so I (perhaps foolishly) went ahead and installed > those before I went ahead with trying to install process designer. > > > > PDICT 8.3.3 now throws this error trying to install: > > > > "The Remedy version 8.1.00.002 is not supported. The integration cannot be > completed on this server." > > > > Unless I'm blind, there don't appear to be any patches for process > designer. > > > > Anyone else out there seeing this? It took upwards of 3 straight days to > get 8.1 + all the latest service packs installed on my puny dev VM. Do I > REALLY have to rollback to "SP0" to install process designer (then > presumably reapply the service packs). Maybe I'm lucky and this error is > bogus and there is some way to bypass it? > > > > -Andy > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
