We've had this same issue on 7.6.4 and in general we either have the users clear their browser cache, and if that doesn't work delete the search preference as you do. Unfortunately we've had a lot more issues with the Mid Tier start popping up, probably due to more users and a variety of environments, but the "clear your browser cache" phrase is heard throughout the Remedy userbase as "reboot" was heard by Windows 95 users.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Thursday, December 05, 2013 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - I am not sure how it fixes it, but there seems to be some corruption that happens to the user's search preference, especially if it was migrated from the older version. The error usually pops in the consoles because the first thing that the console workflow does is to pull data for the logged in user from the AR System Search Preference table. Upon returning data to the form, the corrupt data ends up causing the mid-tier to throw the error. It is something in one of the rows that is returned. I would suggest trying it with one of your problem users in Production. I never got a straight answer on how to prevent it from happening. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This is very odd. I did exactly what you suggested in our QA environment. And so far the error seems to be gone. I will not do the happy happy joy joy dance yet. But I don't understand the link between that form and the error. But the Web is not my strongest point knowledge. Thank you, Pascale Sterrett Kenavo ar wech all jesus.ort...@lyondellbasell.com Sent by: arslist@ARSLIST.ORG 12/05/2013 11:59 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - This happened to me when upgrading to 7.6.04 SP2. Our particular error, Caught exception :Object doesn't support property or method, was being caused by the AR System Search Preferences form. Apparently any user search preferences that were created previous to the upgrade were causing the issue. BMC recommended deleting entries in the AR System Search Preferences form. It only happened to a few users and when they would encounter these issues, I would go to that form and delete any entries for a particular user. That error usually pops up whenever the user would go to one of the consoles. Try that out. -----Original Message----- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, December 05, 2013 10:11 AM To: arslist@ARSLIST.ORG Subject: Caught exception :Object doesn't support property or method 'getProxyGlobalFields - Hi all, We need some help with a production issue from all the web guru out there. This issue only happens since we upgraded our environment to AR Server and Mid Tier to 7.6.04 SP5. This is only on a custom Web application. Only users on IE 9 or IE10 experience this error. The same users were fine on Mid Tier 7.5 patch 007. Users on IE8 are OK. We have the web servers running in IE8 compatibility mode in QA as a test to see if it would solved the issue, but that did not solved the issue. It doesn't seemed to be a compatibility issue anyway. We told the user to clear their cache and run in compatibility mode but that doesn't work at all just in case but off course it doesn't change anything. As anyone have any idea what this could be? and why only since the upgrade? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. 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