Hi, If you install ITSM, then the 'Fixed' licenses are pre-allocated to "Demo", "appadmin" and "EscalationUser" (as of the 8.x versions).
Without licensing the Server on either a temporary license or full Server license then you are restricted to these licenses to use the system as a "Demonstration" system only. If you include the ITSM sample data then all additional Users are allocated a "Floating" license - with the new "Blue" pricing model you now have the concept of an Application license with an included "ARS" license (x1) as opposed to the traditional separate individual "ARS" and "Application" licenses (x2). This is what Misi is referring too. It gets complicated once you introduce "Suite" licensing .. Doug can correct us here if we are way off mark J _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger Sent: 18 February 2014 23:36 To: arslist@ARSLIST.ORG Subject: Re: licenses question (minimum install) ITSM ** Misi, Where is this information coming from? I have a new install of ARS 8.1 with ITSM, but I show +3 licenses in AR System Server and in my user form when I change a user to a Fixed license, I'm provided the number of total ARS Fixed licenses, which is +3 of the number I have designated in the License form. Thanks, Janie On Tue, Feb 18, 2014 at 2:55 PM, Misi Mladoniczky <m...@rrr.se> wrote: Hi, You are not even allowed to use the 3 Fixed licenses. These show in the system for historic reasons, and everyone that is not on the old legacy licensing mode will not be allowed to make use of them, i.e. not assign them to anyone. This is probably something we should add to our license FAQ: https://rrr.se/cgi/index?pg=faq Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Patrick, > The only 'free' licenses that I'm aware of are the 3 Fixed User licenses > you get with the Remedy Server, I believe everything else needs to be > purchased. > > > On Tue, Feb 18, 2014 at 1:56 PM, patrick zandi <remedy...@gmail.com> wrote: > >> ** >> So we bought ITSM but the install instructions say you need (20 licenses >> for each module). >> Does that mean that purchasing ITSM you get free 20 licenses? This must >> have been covered before... >> >> Any where would that information be published. >> >> -- >> Patrick Zandi >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
