If you enable plugin logging for the appropriate plugin server that is hosting your LDAP plugin you should see the error codes but I don't think they're passed back to the server. The only codes returned are login successful, failed and unknown user. The 623 can result from both internal and AREA authentication failures, I think 624 only comes from internal failures.
Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 27 February 2014 15:10 To: arslist@ARSLIST.ORG Subject: Remedy AR Server and LDAP Hello All, Has ever heard of a way to capture specific LDAP error code/return codes to display different messages? I don't think the different LDAP errors are controlled by any specific code we have control over and as far as I understand it the BMC Remedy engine uses a Java plugin that communicates to LDAP via a jar file. Meaning that is no source code. However, I found the following couple error messages in BMC documentation and it looks like the lockout message isn't coming from LDAP but from Remedy AR System Server itself... 623 Error Authentication failed. Make sure that your user name and password were entered correctly. 624 Error User account locked out due to too many bad password attempts. Consecutive login attempts failed because of invalid passwords. The AR System server administrator can configure the number of attempts to allow. To unlock your account, reset your password or contact your administrator. So we are trying to determine if there is a way to capture specific LDAP error code/return codes to display different messages. Any Feedback on this would be appreciated. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com<http://www.hp.com/> Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
