You can upgrade to 8.1 directly. But please keep in mind if your business really decides to upgrade without overlay then you should understand its implications too. All your customization and its related data will be lost in upgrade if you don't convert your custom codes into overlay.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Sunday, March 02, 2014 12:15 PM To: arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks & Regards, Sandeep Pandey _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
