Hi, There is some very good information available here:
https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013 /08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013 /08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+ without+overlays+works _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: 02 March 2014 06:45 To: arslist@ARSLIST.ORG Subject: upgrade 7.1 to 8.1 with ITSM ** Dear All, We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and ITSM. I was going through documents but came to one doubt. We have few customization over Help Desk and CMDB in 7.1, so we have to have choose the upgrade stage called upgrade arsystem server without overlay present. So can we directly jump from 7.1 to 8.1 installer for upgrade in without overlays present scenario or we have to first upgrade in 7.6.04 and then only we can go for 8.1? Thanks & Regards, Sandeep Pandey _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
