Hi,
That is one difference between DDM and RRR|Chive.
RRR|Chive can delete records in the target server that does not exist in the
source.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hi Teresa,
>
> Last year, I had a customer who I upgraded in almost the exact same manner.
> Only difference was they were on ARS 7.5 (and ITSM 7.6). We upgraded directly
> to 8.1 on new hardware (same from/to versions as you mentioned) and migrated
> data from the old system using DDM. We also converted existing customisations
> to overlays.
>
> Apart from a few niggles with bringing over Knowledge Articles from RKM 7.5 we
> had very few issues.
>
> The conversation of customisations to overlays and testing took a number of
> weeks but the benefit of this method was the cutover to the new system. It was
> simply a shut down old system (except for an Admin only server), perform final
> DDM (which takes minutes if you keep the data to t date right to the second to
> last day of go-live), and switch DNS to new environment. The voila, you are
> live.
>
> A word to the wise when using DDM however...it beings through new and updated
> data perfectly. However...it does NOT remove (or mark for removal) records
> that have been since deleted. This means that any data (e.g. relationship data
> such as Incident, Problem, Change relationships etc) which had been deleted
> since the first DB copy needs to be manually removed.
>
> Cheers,
>
> J
>
> On Sun, 2 Mar 2014 17:32:20 +0000, teresa S Fannin
> <teresa.s.fan...@accenturefederal.com> wrote:
>
>>List,
>>I am in the process of going from 7.1 to 8.1. But in my case going from:
>>Windows 2003 to windows 2008
>>SQL Server 2005 to 2012 and 64 bit.
>>My high level plan is to install 8.1 on the windows 2008 server and then
>> apply all my changes ( not major changes) and use migrator to bring over
>> all the data.
>>Or should I upgrading to 7.6.04 or 8.1 in my old windows 2003 system then
>> migrate everything into the newly installed 8.1 windows 2008 system?
>>Thanks for your suggestions?
>>Teresa
>>
>>From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
>>Sent: Sunday, March 02, 2014 4:29 AM
>>To: arslist@ARSLIST.ORG
>>Subject: Re: upgrade 7.1 to 8.1 with ITSM
>>
>>**
>>Thanks Carl and Kiran for providing information. Really helpful l
>> information.
>>So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we
>> have to work on creation/fixing of overlays for th e existing customization
>> before upgrading other applications.
>>Thanks,
>>Sandeep Pandey
>>
>>On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson
>> <carlbwil...@gmail.com<mailto:carlbwil...@gmail.com>> wrote:
>>**
>>Hi,
>>There is some very good information available here:
>>
>>https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
>>https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
>>https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works
>>
>>________________________________
>>
>>Kind Regards,
>>
>>Carl Wilson
>>
>>http://www.missingpiecessoftware.com/
>>
>>From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Sandeep
>> Pandey
>>Sent: 02 March 2014 06:45
>>
>>To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
>>Subject: upgrade 7.1 to 8.1 with ITSM
>>
>>**
>>Dear All,
>>We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
>> ITSM. I was going through documents but came to one doubt.
>>We have few customization over Help Desk and CMDB in 7.1, so we have to have
>> choose the upgrade stage called upgrade arsystem server without overlay
>> present.
>>So can we directly jump from 7.1 to 8.1 installer for upgrade in without
>> overlays present scenario or we have to first upgrade in 7.6.04 and then only
>> we can go for 8.1?
>>Thanks & Regards,
>>Sandeep Pandey
>>_ARSlist: "Where the Answers Are" and have been for 20 years_
>>_ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>_ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>_______________________________________________________________________________
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>>
>
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