Hi All, I'm one of the support managers at BMC, in response to the Amigo question, YES, this is part of your regular support contract.
The idea is to achieve upgrade success through planning. For customers that are not engaging BMC consulting services this helps us to share our experience in helping to avoid upgrade issues proactively. This offering is all about the planning. Its something that our Control-M team have been doing for a while with huge success and we are looking to roll the program out across all product lines. Right now we are live in the Americas with this for ITSM suite and in the process of rolling out in EMEA going live March 31st. Check out BMC communities for details https://communities.bmc.com/docs/DOC-28417 Or look for Amigo in the community search to see which other products we offer this for. Regards Paul -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/BMC-should-have-made-upgrades-easier-Customers-loosing-interests-tp116120p116154.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
