Great debate here and have a thought on education. If BMC offered the ....Using (WBT) courses for free or under some kind of site license agreement, maybe under your support ID, that would be huge in winning over management and users. Even a scaled down version that covers most of the first use issues would be better than nothing. Sure there is cost with creating one of these courses but the ROI from lower churn would even that out. The downside would be having users that might know more than we do on a particular application or feature.
Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Smith Sent: Tuesday, March 11, 2014 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: BMC should have made upgrades easier - Customers loosing interests I agree. Bad resources lead to the failure of projects. I got some link which shows pitfalls in service now http://seekingalpha.com/article/1111961-after-interviewing-more-industry-insiders-i-am-even-more-bearish-on-servicenow Worth reading _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
