Hi Warren, If you have no customization in the system, then no need to worry for patch upgrade. Just go for it. But if you have overlays in the system, use Snap Shot utility to reconcile overlayes. This utility is available on BMC community.
Thanks Ajay Bandil On Wednesday, 16 April 2014 6:25 AM, Joe D'Souza <jdso...@shyle.net> wrote: ** I think the ITSM patches are not a big deal – it won’t majorly change the way your application behaves as a result of the application patch. It’s the core AR System patches that needs more caution. I have not heard of any DO’s or DON’Ts for ITSM patches for the release of the ITSM application you are talking about. Joe ________________________________ From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, April 15, 2014 3:51 PM To: arslist@ARSLIST.ORG Subject: Patching question.... ** We are about to patch our ITSM Suite. Windows 2008 running on MS SQL 2008 ARS 7.6.04 patch 5. We are currently on ITSM 7.6.04 Patch 1. We have just been informed that we need to patch this in the next few days bringing it up to the most recent ITSM Patch level (7.6.04 patch 4 I believe). Does anybody have any insight into things that we should look for? Our installation is not to heavily modified. We do have a tie in with Kinetic for service requests, but we don't expect too many issues there. Any insight would be most appreciated! Thanks -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
