Well everyone: This is a pretty big miss on behalf of BMC. It should have been communicated a lot earlier in the process and via all means possible (like on the EPD site where people download SLM 8.1 GA !! ). I went from installing SLM 8.1 GA on ITSM 8.1 Patch 002 (no problems) onto ITSM 8.1 SP1 (big problems!). Wouldn't think that there would be any problems or any need to re-read the release notes on a product that I already installed and it worked before. As the saying goes "One "Oh Shit" defeats 10 "attaboys!" . Waiting for the next 10 "attaboys". However, I want to thank Vivek for stepping up and admitting to the issue. It takes a lot of integrity to step up to the plate and do so, knowing that his name is on the line. He has also agreed to work with me to resolve the issue. This is what customer service is all about. Terry
_____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Vivek Sent: May-21-14 9:32 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8.1 SP1 - Content missing ? ** Did you install 8.1 SLM GA on top of 8.1 SP1 ITSM ? Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com Sent: Thursday, May 22, 2014 12:05 AM To: arslist@ARSLIST.ORG Subject: ITSM 8.1 SP1 - Content missing ? ** RHEL Linux 6.4 ARSystem 8.1 SP1 MidTier 8.1 SP1 Patch 001 Oracle 11G R2 Hi everyone: I was wondering if anyone out there in arslist has installed the new ITSM 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am experiencing. I had installed ITSM 8.1 Patch 002 and was working with it for several months and everything was working fine. On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error messages. Working with BMC on a couple of support issues, there seems to be a lot of "code" missing from the application. Things that worked before, no longer work in SP1. Active links not there, AL Guides not there, data not there, etc. Anyone experience this or is it just something that may be local to my install ? I don't have a lot of hair left on my head and would like to save it for my retirement years... :-) Terry _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
