I have not used KM 8.x but if it is anything like the previous versions, I would check if it was indexed successfully. On version 7.x, if Hummingbird failed to index the article, that article would not be available during a search even though it very much exists behind the scenes.
Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Monday, June 23, 2014 3:18 PM To: arslist@ARSLIST.ORG Subject: Knowledge Management ARS 8.1 ITSM 8.1 Oracle db Mid-Tier 8.1.01 SP1 BMC Knowledge Management is configured for use. Articles can be created, saved, reviewed and published. The visibility has been set. We can view the articles in the KM Console table. What we cannot do is to Search Knowledge Management - not from the KM Console > Functions > Search Knowledge, not from an Incident > Functions > Search Knowledge Base. Ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
