Tauf, Thanks for the reply. I located this article.
by Vincent RIEDWEG<https://communities.bmc.com/people/vriedweg> on Jul 10, 2013 3:45 AM Hi, The best option for you is to do a full FTS reindexation... The procedure is the following: 1. 1. Stop FTS on all nodes of your Server Group (Full-Text-Disable-Searching: T and Full-Text-Disable-Indexing: T). 2. 2. Delete the content of the FTS collection directory. 3. 3. Delete all records in the ft_pending table. 4. 4. On the node which is in charge of FTS indexation (rank 1), enable the FTS indexing (Full-Text-Disable-Indexing: F) and Launch the Reindex (through the AR System Administration Console) 5. 5. When the reindexation is finished (no more records in the ft_pending table), enable FTS Searching on all nodes (Full-Text-Disable-Searching: F) Vincent. For number 3 – is this a task for the DBA? Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, June 23, 2014 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management ** Sandra, KM searches are exclusively done via the FTS engine. So, you'll need to make sure you are indexing and using Full Text Search and make sure that what you have already indexed is not corrupt. There are a few posts here that speak to the corruption and how to "multi thread" the full text search indexing and searching. Sent from my iPhone On Jun 23, 2014, at 3:18 PM, "Hennigan, Sandra" <sandra.henni...@usdoj.gov<mailto:sandra.henni...@usdoj.gov>> wrote: ** ARS 8.1 ITSM 8.1 Oracle db Mid-Tier 8.1.01 SP1 BMC Knowledge Management is configured for use. Articles can be created, saved, reviewed and published. The visibility has been set. We can view the articles in the KM Console table. What we cannot do is to Search Knowledge Management – not from the KM Console > Functions > Search Knowledge, not from an Incident > Functions > Search Knowledge Base. Ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
