Sandra, KM searches are exclusively done via the FTS engine. So, you'll need to make sure you are indexing and using Full Text Search and make sure that what you have already indexed is not corrupt. There are a few posts here that speak to the corruption and how to "multi thread" the full text search indexing and searching.
Sent from my iPhone > On Jun 23, 2014, at 3:18 PM, "Hennigan, Sandra" <sandra.henni...@usdoj.gov> > wrote: > > ** > ARS 8.1 > ITSM 8.1 > Oracle db > Mid-Tier 8.1.01 SP1 > > BMC Knowledge Management is configured for use. Articles can be created, > saved, reviewed and published. The visibility has been set. We can view the > articles in the KM Console table. > > What we cannot do is to Search Knowledge Management – not from the KM Console > > Functions > Search Knowledge, not from an Incident > Functions > Search > Knowledge Base. > > Ideas? > > Thank you, > > Sandra Hennigan > Remedy Developer > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
