Thanks Rick, I was already dragging files (not shortcuts) from the desktop. The most common usage of this is dragging a message from Outlook to the desktop to create an MSG file, then dragging that onto an attachment pool. I am able to do this from another machine so I first tried running the WUT on my laptop as administrator but that didn’t help. The cursor does change to have the “+” icon but when I drop the file doesn’t fall into the pool (so to speak).
I’ll open a case with BMC to see if they can help, if it’s a problem with the interaction between Win7 and the WUT they might not have much on file though. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 14, 2014 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Drag & drop attachments not working in ARS 7.1 WUT ** With some files on some OS, you can't DnD directly. You have to drag the file to the Desktop, then from the Desktop to the attachment field. It's a Windows issue. Rick On Mon, Jul 14, 2014 at 3:55 PM, Rick Westbrock <rwestbr...@24hourfit.com<mailto:rwestbr...@24hourfit.com>> wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag & drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag & drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick _________________________ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
