Thanks, my user profile is in my C:\users\username\ directory already but I will try uninstalling & reinstalling the client to see if that makes any difference. I was using the default user pointed to my own user directory but created another one for my Remedy login but that didn’t help.
I hadn’t ever thought of installing the entire application in my home directory so I will give that a shot when I install again. Not sure what you think might be wrong with the temp folder though. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi Sent: Tuesday, July 15, 2014 7:22 AM To: arslist@ARSLIST.ORG Subject: Re: Drag & drop attachments not working in ARS 7.1 WUT ** Temp folder? Reinstall? My two off the cuff Also ensure the user profile or even the whole application is installed in user home directory for permissions Hope that help a Sent from my iPhone On Jul 14, 2014, at 6:55 PM, Rick Westbrock <rwestbr...@24hourfit.com<mailto:rwestbr...@24hourfit.com>> wrote: ** Hi all- I have a few users (myself included) who cannot drag files onto an attachment pool in the 7.1 WUT (fat client). We can right-click to attach files but other users have no problem with drag & drop attachments. I know a lot of you retired the WUT for end-users already but does anybody remember seeing this problem in the past? This appears to be a machine-specific problem as I can drag & drop from a Windows server but not on my Win7 64-bit laptop. I am thinking that it is probably an OS-level permissions issue or something like that but haven’t been able to figure it out yet. I have already hit the BMC KB and couldn't find anything about it. Thanks, Rick _________________________ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
