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Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Patil Sent: Saturday, November 15, 2014 1:11 AM To: arslist@ARSLIST.ORG Subject: Ticket Data Migration from 7.5 to 8.1 ** Hi All, We are doing upgrading customer Remedy 7.5 to 8.1 Here is background - 1. Customer has 750GB-800GB transnational data of Incident, Change, Problem. 2. We are not doing in-place or staged In-Place upgrade. We will implementing new 8.1 system and migrating data from Remedy 7.5 to Remedy 8.1. 3. Core Req: 1 - Customer wants all historical data to be migrated into Remedy 8.1 along with work logs (with attachments), Related other tickets, task, SLA, Approvals (For change), audit log. 2 - Customer wants to retain old ticket number in system and dont want new ticket Id to be generated during migration process. Our Solution: 1. Using UDM we can import transaction data and disable new Id creation and can retain old ticket number however we cannot control on C1 to retain from old system. UDM approach has 64000 records limitation per batch so migrating 750GB will take months or may be years to migrate data. Is anyone has migrated ticket data using this approach, I would like to hear issues/challenges occurs during activity. As per BMC somehow they dont recommend it. Any suggestion or idea will be welcomed. Thanks Kiran Patil -- Regards Kiran Patil Mobile: +91 9890377125 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
