I got some incident tickets. I managed to create an read-only form to show the un-closed tickets, and set an auto-refresh says 300 seconds by active-link.
now my users would like to highlight those tickets in yellow in color if 2-3 hr, and red in color if over 4-hr. So, I wonder if my following approach is correct or there is a better way. 1. create a calculation fields says running-hr = timestamp - create-date 2. create a selection-field [white, yellow, red] if running-hr >= 4 , and selection field is not-red, set selection field to red if running-hr > 2, <4 , and and selection-field is not yellow, set selection field to yellow else set selection to white ( or default as white) in the table-field, I can then set the color according to this selection field. To make this running-hr , "adding", I use the "escalation" running every 5-min to make the refresh frequency under the table. Question: do you think it will work ? have done the similar, and would it be a better approaches ? Please feel free to share me. many thanks from your help. Regards, Omega _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
