Re: Remedy 8.1 SP2 - Hanging on Startup

Mon, 19 Jan 2015 05:41:49 -0800

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Hi Brad,

I wonder if there is "Record Object Relationship" is set to true in under "Configuration" tab of "Server Information" tab then Remedy Application Service takes longer time to start.
you can check this in ar.cfg/ar.conf file and set it to "F" and try to start the Remedy application service.



Thanks 
Harshad

-------- Original Message --------
Subject: Remedy 8.1 SP2 - Hanging on Startup
From: BradRemedy <bradrem...@gmail.com>
Date: Mon, January 19, 2015 12:30 am
To: arslist@ARSLIST.ORG

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Hi Guys

We have a remedy 8.1 installation with dy
The arstartup log file has the following entries:

Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Server version = 8.1.02 201408260235
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Enabling Low Fragmentation Heap succeeded
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> InstallDir = C:\Program Files\BMC Software\ARSystem
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Set up thread control block with key = 0
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize thread local storage block
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize multiple-byte environment
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> LocalLanguage = ENS
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> ViewDir = en
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize License library
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> LicenseFilename = C:\Program Files\Common Files\AR System\Licenses\RemedyAppServer\arsystem.lic
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize Language setting and locale
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize the Decimal Math library
Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Open shared catalog
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create Mutexes
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load encryption shared library
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load encryption static functions
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize default configuration information
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize parse environment
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize date time information
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize ApiGuidMap
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize notification strings
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize RPC queue type strings
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize filter strings
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize escalation strings
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load system configuration file
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> arsCodeSet=windows-1252[0] arDbCodeSet=windows-1252[0]
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize pending lists
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create cache read write lock
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create full text status read write lock
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create modified date field Id List lock
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize fork proxy
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize user cache
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Open log files
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize XML parser
Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load AR Extensions
Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize process communication mechanism
Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize thread list
Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Check multiple servers
Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize dead thread list
Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize timed calls
Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> CreateRPCQueue(min=1, max=1, rpc=390600)
Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Await cache ready ...
Mon Jan 19 2015 08:54:39.9550 <Startup> <TID: 0000001020> Check licensing
Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> InitializeServerCache: PerformPreCachePatchDatabaseUpgrades End
Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> InitializeServerCache: LoadInitialSchemaInfo Begin
Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> Loading group list
Mon Jan 19 2015 08:54:40.0330 <Startup> <TID: 0000001020> Initialize license pools
Mon Jan 19 2015 08:54:40.0330 <Startup> <TID: 0000001020> Loading schema properties
Mon Jan 19 2015 08:54:40.2670 <Startup> <TID: 0000001020> Starting preload threads
Mon Jan 19 2015 08:54:40.2820 <Startup> <TID: 0000001020> Loading list of fields for all schemas
Mon Jan 19 2015 08:54:44.2130 <Startup> <TID: 0000001020> Loading schema/group information
Mon Jan 19 2015 08:54:44.4470 <Startup> <TID: 0000001020> Loading schema getlist/index/archive/audit information
Mon Jan 19 2015 08:54:45.1490 <Startup> <TID: 0000001020> Loading schema/vui information
Mon Jan 19 2015 08:54:45.3370 <Startup> <TID: 0000001020> Loading field mapping information

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Anyone had this before? Appears that the field mapping information is corrupt or running into a problem and I am not sure how best to move forward with this.

Any ideas would be appreciated

Cheers
Brad


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_ARSlist: "Where the Answers Are" and have been for 20 years_

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