I would definitely run a trace on the db as LJ mentioned to see what if any activity is going on. You can also turn on a startup log by adding a switch in you armonitor.cfg/config file. I can't think of it off the top of my head but it has been mentioned on the list before and should be on docs.bmc.com.
Wait... I think it might be -i. It gets added to the line that actually starts arserver. Jason On Jan 19, 2015 8:28 PM, "BradRemedy" <bradrem...@gmail.com> wrote: > ** > Hi, > > I checked in the ar.cfg file and the "Record-Object-Relationship" is set > to "F". As a test I restarted the entire server yet the service still says > "Starting" with the memory usage for the arserver.exe process sitting at > 390mb. It will stay like this for hours and wont start. > > There is nothing in the arerror log file besides the remedy version > information and the startup log file has the same entries as per my > original post. > > The last line is still "Mon Jan 19 2015 13:40:05.7000 <Startup> <TID: > 0000004696> Loading field mapping information" > > Thanks in Advance > Brad > > On Mon, Jan 19, 2015 at 3:41 PM, Harshad Wagh <harshad.w...@vyomlabs.com> > wrote: > >> ** >> Hi Brad, >> >> I wonder if there is "Record Object Relationship" is set to true in under >> "Configuration" tab of "Server Information" tab then Remedy Application >> Service takes longer time to start. >> you can check this in ar.cfg/ar.conf file and set it to "F" and try to >> start the Remedy application service. >> >> >> >> Thanks >> Harshad >> >> -------- Original Message -------- >> Subject: Remedy 8.1 SP2 - Hanging on Startup >> From: BradRemedy <bradrem...@gmail.com> >> Date: Mon, January 19, 2015 12:30 am >> To: arslist@ARSLIST.ORG >> >> ** >> Hi Guys >> >> We have a remedy 8.1 installation with dy >> The arstartup log file has the following entries: >> >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Server version >> = 8.1.02 201408260235* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Enabling Low >> Fragmentation Heap succeeded* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> InstallDir = >> C:\Program Files\BMC Software\ARSystem* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Set up thread >> control block with key = 0* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize >> thread local storage block* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize >> multiple-byte environment* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> LocalLanguage >> = ENS* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> ViewDir = en* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize >> License library* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> >> LicenseFilename = C:\Program Files\Common Files\AR >> System\Licenses\RemedyAppServer\arsystem.lic* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize >> Language setting and locale* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Initialize the >> Decimal Math library* >> *Mon Jan 19 2015 08:54:39.8920 <Startup> <TID: 0000007260> Open shared >> catalog* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create Mutexes* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load >> encryption shared library* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load >> encryption static functions* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> default configuration information* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> parse environment* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> date time information* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> ApiGuidMap* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> notification strings* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize RPC >> queue type strings* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> filter strings* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> escalation strings* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load system >> configuration file* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> >> arsCodeSet=windows-1252[0] arDbCodeSet=windows-1252[0]* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> pending lists* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create cache >> read write lock* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create full >> text status read write lock* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Create >> modified date field Id List lock* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> fork proxy* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize >> user cache* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Open log files* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Initialize XML >> parser* >> *Mon Jan 19 2015 08:54:39.9080 <Startup> <TID: 0000007260> Load AR >> Extensions* >> *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize >> process communication mechanism* >> *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize >> thread list* >> *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Check multiple >> servers* >> *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize >> dead thread list* >> *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Initialize >> timed calls* >> *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> >> CreateRPCQueue(min=1, max=1, rpc=390600)* >> *Mon Jan 19 2015 08:54:39.9390 <Startup> <TID: 0000007260> Await cache >> ready ...* >> *Mon Jan 19 2015 08:54:39.9550 <Startup> <TID: 0000001020> Check >> licensing* >> *Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> >> InitializeServerCache: PerformPreCachePatchDatabaseUpgrades End* >> *Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> >> InitializeServerCache: LoadInitialSchemaInfo Begin* >> *Mon Jan 19 2015 08:54:40.0010 <Startup> <TID: 0000001020> Loading group >> list* >> *Mon Jan 19 2015 08:54:40.0330 <Startup> <TID: 0000001020> Initialize >> license pools* >> *Mon Jan 19 2015 08:54:40.0330 <Startup> <TID: 0000001020> Loading schema >> properties* >> *Mon Jan 19 2015 08:54:40.2670 <Startup> <TID: 0000001020> Starting >> preload threads* >> *Mon Jan 19 2015 08:54:40.2820 <Startup> <TID: 0000001020> Loading list >> of fields for all schemas* >> *Mon Jan 19 2015 08:54:44.2130 <Startup> <TID: 0000001020> Loading >> schema/group information* >> *Mon Jan 19 2015 08:54:44.4470 <Startup> <TID: 0000001020> Loading schema >> getlist/index/archive/audit information* >> *Mon Jan 19 2015 08:54:45.1490 <Startup> <TID: 0000001020> Loading >> schema/vui information* >> *Mon Jan 19 2015 08:54:45.3370 <Startup> <TID: 0000001020> Loading field >> mapping information* >> >> ************************************************************************* >> >> Anyone had this before? Appears that the field mapping information is >> corrupt or running into a problem and I am not sure how best to move >> forward with this. >> >> Any ideas would be appreciated >> >> Cheers >> Brad >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
