Raj, Thanks for the response but there is no rule regarding Tasks on the form, WOI:CFG Rules. I even checked in DevStudio just to be sure my view was OK.
Thank you, Sandra Sandra Hennigan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Tuesday, January 27, 2015 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Last Task completes, rejects or cancels parent Work Order ** Application Admin Console – Custom Configuration – Service Request Manageemnt – Work Order – Rules - WOI:CFG Rules is Rules form for WO. -Raj From: Hennigan, Sandra, CTR, DSS [via ARS (Action Request System)] [mailto:ml-node+[hidden email]] Sent: Tuesday, January 27, 2015 20:51 To: Hiremath, Raj Subject: Re: Last Task completes, rejects or cancels parent Work Order ** Raj, I have found the "Configure Rules" for every form but Work Orders. Is the form titledd differently? Sandra From: Raj [mailto:[hidden email]] Sent: Tuesday, January 27, 2015 12:48 AM Eastern Standard Time To: [hidden email] <[hidden email]> Subject: Re: Last Task completes, rejects or cancels parent Work Order ** I think it’s a good idea to make it OOB Configurable – Close Request After All Tasks Complete – Yes/No in HPD/PBM/WO/CM Rules. RFE candidate? -Raj From: Hennigan, Sandra, CTR, DSS [via ARS (Action Request System)] [mailto:ml-node+[hidden email]] Sent: Tuesday, January 27, 2015 04:16 To: Hiremath, Raj Subject: Re: Last Task completes, rejects or cancels parent Work Order ** Thank you. - I will take a look. Sandra From: Thad Esser [mailto:[hidden email]] Sent: Monday, January 26, 2015 05:48 PM Eastern Standard Time To: [hidden email] <[hidden email]> Subject: Re: Last Task completes, rejects or cancels parent Work Order ** Sandra, I modified the behavior for Incidents with tasks closing, but haven't done it for work orders, although it looks similar. Take a look at WOI:WOI:EventReceiveLastChild_TaskComplete. The key is that parent form receives an "event code" of 100 when the last task is closed. Side note: ARInside rocks. Thad On Mon, Jan 26, 2015 at 1:24 PM, Hennigan, Sandra, CTR, DSS <[hidden email]> wrote: All, I have logged the workflow and looped thru ALs, filters and guides - my customer wants the last Task to NOT change the Work Order Status to Completed, Rejected or Cancelled. Can anyone point me to the workflow to turnoff? Thank you, Sandra Version 8.1.01 ARS & ITSM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/Last-Task-completes-rejects-or-cancels-parent-Work-Order-tp120438p120440.html To start a new topic under ARS (Action Request System), email [hidden email] To unsubscribe from ARS (Action Request System), click here. 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