Raj, What we did here was to make it a property of the operational catalog, which allows for some incidents to auto-close and some not. We added a check box field "Last Task Closes Incident" to the service catalog association form, and then filters on HPD:Help Desk to check that value when the last task signal (event code = 100) is received, and if it was set, close the incident. We only needed it for incidents, but it could just as easily be done for the other modules.
Some other options would be to put the flag on the parent app's template forms, but that would be somewhat limiting. Or maybe to have the flag be based on the Task's operational category instead of the incident's, The task management system could then send a different closing code to indicate that the parent should auto-close. I suppose if you really wanted to get crazy, you could put the flag on the CFG:Assignment form,with its own event type, then you'd be able to control it using any combination of the four orders and module specifications. It would be distorting the intent of that form a little bit, and I'm not sure it'd be useful to have it be that granular. Cheers, Thad On Mon, Jan 26, 2015 at 9:48 PM, Raj <rajashekhar_hirem...@bmc.com> wrote: > ** > > I think it’s a good idea to make it OOB Configurable – > > Close Request After All Tasks Complete – Yes/No in HPD/PBM/WO/CM Rules. > > > > RFE candidate? > > > > -Raj > > > > *From:* Hennigan, Sandra, CTR, DSS [via ARS (Action Request System)] > [mailto:ml-node+[hidden email] > <http:///user/SendEmail.jtp?type=node&node=120442&i=0>] > *Sent:* Tuesday, January 27, 2015 04:16 > *To:* Hiremath, Raj > *Subject:* Re: Last Task completes, rejects or cancels parent Work Order > > > > ** Thank you. - I will take a look. > > Sandra > > > *From*: Thad Esser [mailto:[hidden email] > <http:///user/SendEmail.jtp?type=node&node=120440&i=0>] > *Sent*: Monday, January 26, 2015 05:48 PM Eastern Standard Time > *To*: [hidden email] > <http:///user/SendEmail.jtp?type=node&node=120440&i=1> <[hidden email] > <http:///user/SendEmail.jtp?type=node&node=120440&i=2>> > *Subject*: Re: Last Task completes, rejects or cancels parent Work Order > > > ** > > Sandra, > > > > I modified the behavior for Incidents with tasks closing, but haven't done > it for work orders, although it looks similar. Take a look at > WOI:WOI:EventReceiveLastChild_TaskComplete. > The key is that parent form receives an "event code" of 100 when the last > task is closed. > > > > Side note: ARInside rocks. > > > > Thad > > > > On Mon, Jan 26, 2015 at 1:24 PM, Hennigan, Sandra, CTR, DSS <[hidden > email] <http:///user/SendEmail.jtp?type=node&node=120440&i=3>> wrote: > > All, > > I have logged the workflow and looped thru ALs, filters and guides - my > customer wants the last Task to NOT change the Work Order Status to > Completed, Rejected or Cancelled. Can anyone point me to the workflow to > turnoff? > > Thank you, > > Sandra > > Version 8.1.01 ARS & ITSM > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > ------------------------------ > > *If you reply to this email, your message will be added to the discussion > below:* > > > http://ars-action-request-system.1.n7.nabble.com/Last-Task-completes-rejects-or-cancels-parent-Work-Order-tp120438p120440.html > > To start a new topic under ARS (Action Request System), email [hidden > email] <http:///user/SendEmail.jtp?type=node&node=120442&i=1> > To unsubscribe from ARS (Action Request System), click here. > NAML > <http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> > -rAJ > > ------------------------------ > View this message in context: RE: Last Task completes, rejects or cancels > parent Work Order > <http://ars-action-request-system.1.n7.nabble.com/Last-Task-completes-rejects-or-cancels-parent-Work-Order-tp120438p120442.html> > Sent from the ARS (Action Request System) mailing list archive > <http://ars-action-request-system.1.n7.nabble.com/> at Nabble.com. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
