Harsh, Ask your organization what they want done with any tickets assigned to the 'terminated' person....you could either automatically make all of them 'unassigned', or you could choose, at random, the first person in the list, or something like that....but you can do something with those tickets, you just need to have a consensus of what is supposed to happen.
On Sat, Jan 31, 2015 at 10:05 AM, Harsh <chaudhar...@gmail.com> wrote: > ** > *Hi Guys,* > > *I got one of the business requirement where support lead wants that if a > person left organisation then that person should automatically get removed > from their support group.* > > *initially i thought to write a filter to delete the record of the that > person from people form on modify action if the termination field(its a > custom field which gets populated from one other integration when person > leave the organisation) date is greater then current time stamp.* > > *But that will not resolve the issue as if that person have some ticket > assigned then that will always stuck on his name.* > > *If I try to automate the option to make the person non support > staff available on left side in quick links of people form then again there > is a clause that the person should not have any ticket assigned to their > name.* > > *can you guys help out the best idea to deal with this requirement as i > more feel like it should be a process level thing rather then a > customization.* > > *Your ideas are welcome.. Thanks in Advance..* > > *Regards,* > *Harsh* > > *Where there is a question.. there is an answer.. * > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
