Thanks LJ, I think it will be best to unassigned that ticket, as it will make the team decide whom they want to assign that ticket. I will discuss the same with business. let see how they will take it..
Regards, Harsh On Sat, Jan 31, 2015 at 10:52 PM, LJ LongWing (Head) [via ARS (Action Request System)] <ml-node+s1n120519...@n7.nabble.com> wrote: > ** > Harsh, > Ask your organization what they want done with any tickets assigned to the > 'terminated' person....you could either automatically make all of them > 'unassigned', or you could choose, at random, the first person in the list, > or something like that....but you can do something with those tickets, you > just need to have a consensus of what is supposed to happen. > > On Sat, Jan 31, 2015 at 10:05 AM, Harsh <[hidden email] > <http:///user/SendEmail.jtp?type=node&node=120519&i=0>> wrote: > >> ** >> *Hi Guys,* >> >> *I got one of the business requirement where support lead wants that if a >> person left organisation then that person should automatically get removed >> from their support group.* >> >> *initially i thought to write a filter to delete the record of the that >> person from people form on modify action if the termination field(its a >> custom field which gets populated from one other integration when person >> leave the organisation) date is greater then current time stamp.* >> >> *But that will not resolve the issue as if that person have some ticket >> assigned then that will always stuck on his name.* >> >> *If I try to automate the option to make the person non support >> staff available on left side in quick links of people form then again there >> is a clause that the person should not have any ticket assigned to their >> name.* >> >> *can you guys help out the best idea to deal with this requirement as i >> more feel like it should be a process level thing rather then a >> customization.* >> >> *Your ideas are welcome.. Thanks in Advance..* >> >> *Regards,* >> *Harsh* >> >> *Where there is a question.. there is an answer.. * >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ------------------------------ > If you reply to this email, your message will be added to the discussion > below: > > http://ars-action-request-system.1.n7.nabble.com/Alumni-People-Management-in-ITSM7-6-04-tp120518p120519.html > To unsubscribe from Alumni People Management in ITSM7.6.04, click here > <http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=120518&code=Y2hhdWRoYXJ5aDVAZ21haWwuY29tfDEyMDUxOHwtMTQ5ODYxMTE0OQ==> > . > NAML > <http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> > -- *Thanks & regards* *“Harsh Chaudhary”* *"Impatience never commanded success**"* -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Alumni-People-Management-in-ITSM7-6-04-tp120518p120520.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
