I misread your post (no fault of yours, but I seem to be getting a new internal Remedy project at least twice a day) and had MyIT on my brain when you clearly mentioned SmartIT. So far all I’ve tested was relating a CI+ tied to a user on an Incident but that works great.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dmitry Baryshnikov Sent: Tuesday, March 03, 2015 2:22 PM To: arslist@ARSLIST.ORG Subject: Re: MyIT/SmartIT First Impressions ** Well, what I mentioned in my previous reply refers only to Smart IT. For MyIT the assets and corresponding qr codes are being managed separately through MyIT admin console, that's true. Partially they could be imported from Atrium shared views though. The point here is that opposite to Smart IT in MyIT you can handle not only IT related assets. Regards, Dmitry Baryshnikov On Mar 3, 2015 7:48 PM, "Pierson, Shawn" <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> wrote: ** Doesn’t that bump up against the limitation of not being directly tied into Asset Management though? My understanding is that I could export the AM data to import into MyIT but it would have to be maintained separately to keep MyIT up to date if a printer is added or removed. That doesn’t happen often so that may not be a problem but I’d prefer to see it happen in a more integrated manner. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Dmitry Baryshnikov Sent: Tuesday, March 03, 2015 10:43 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: MyIT/SmartIT First Impressions ** Just for your information - the code scanner is built in the mobile Smart IT apps, and you could use it for the rapid access to the assets in the Atrium CMDB. The bar/qr code could be generated basing on the serial number value in the asset record in Remedy Asset Management. Regards, Dmitry Baryshnikov On Mar 3, 2015 6:36 PM, "Jamie" <jamie.bo...@transamerica.com<mailto:jamie.bo...@transamerica.com>> wrote: Thanks a lot for the write up Shawn! I'm actually just about to hit the install button for a POC environment that I've created, however we are only evaluating Smart IT as we have Kinetic Data for our request tools. The one thing that you mentioned already and I don't really like is that you have to install both MyIT and Smart IT. I wish these were different choices within the installer. Will provide an update later this week on how things are going. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
