In a message dated 9/12/2007 9:01:29 P.M. Eastern Daylight Time, [EMAIL PROTECTED] writes:
Costco is a pretty cool company. I saw a documentary about the guy who runs it, and I was really impressed with his simple philosophy about business. Yeah I saw that too or read it in the business section. A few companies are learning the importane of emplyee satisfaction. And some web sites. When 60 Minutes did a piece on Netflix, customer's' only complaints were about contacting them (as we all know finding a live courteous American tech or rep by phone or web is rare). So many clicks to email, then wait 24 hrs or more for a response. By phone so many menus and loops to jump through and then they tell you visit their web site. Netflix now has 24/7 live phone contact, courteous too. Best is Amazon. You type your home phone into a box, click, and within a minute usually a live person calls you right back. My favorite grocery store of all was this medium sized mom and pop in Ft. Lee called The Fairway Market. Super cool place. It isn't related to the Fairway in NYC, and it's been run by the same family for something like 70 years. The best part was the produce dept.. Every single item had a cool description, which was great because they carried gourmet quality things that you don't normally find in typical groceries. They also made amazing blood orange juice on the spot. Man, I could go for some of that right now. One of our local papers recently commented on the need for that kind of store in AP. ************************************** See what's new at http://www.aol.com
