is there a kind of Consumer Court (here in India it is quite effective for such things) there to file a case on such incidents?
On Fri, Apr 25, 2008 at 9:17 PM, Krishnendu Chakraborty <[EMAIL PROTECTED]> wrote: > Inspired by the positive experience of C'da, I > decided to try USPS for a time sensitive document > which I was sending to Guwahati. > > USPS has a new service named GXG (Global Express > Guaranteed) which is a tie up with Fedex for > guaranteed delivery. Accessed USPS website, paid > online and then took the package to nearest USPS. > The clerk did not seem to have heard of GXG and I had > to explain him. > > The package was delivered one day later then commited > date and when I called up USPS for claim, they > transferred me (apparently to Fedex) and the refund > for service failure was approved. > > After two weeks, I received an invoice from Fedex > stating that USPS did not pay them and so it is my > responsibility ! The invoice showed significantly > higher weight (then what was assessed by USPS) and > thereby huge additional charges. The invoice also > mentioned that the delivery delay was weather related > and so no refund . This was nonsense. The package > was sitting in Delhi for 3 days before it was sent to > Guwahati (as available from Fedex online tracker) and > there was not a drop of rain in Delhi or Guwahati > during those 3 days. Apparently Fedex is trying to > take advantage of a thunderstorm in their hub Memphis > after the package left Memphis. > So now, they are not only refusing to honor the > guarantee but also double billing me ... once through > USPS and again through Fedex that too a much higher > charge (more then double) then what was commited > > So where is USPS to be blamed ??? > > Called up USPS regarding the issue and they flatly > denied any help. According to them I should resolve > it with Fedex. When I tried to explain that I have > never contracted with Fedex, I am a customer of USPS > and they should own the responsibility, they hung up. > Called up Fedex (number on Invoice) and they gave > another number to call. The second number ends in a > voice mail ! > > As of now, I have sent emails to Fedex and USPS and > waiting for reply . > > > > > ____________________________________________________________________________________ > Be a better friend, newshound, and > know-it-all with Yahoo! Mobile. Try it now. > http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ > > _______________________________________________ > assam mailing list > assam@assamnet.org > http://assamnet.org/mailman/listinfo/assam_assamnet.org > -- Babul Gogoi 011-29817150 / 9868182079 _______________________________________________ assam mailing list assam@assamnet.org http://assamnet.org/mailman/listinfo/assam_assamnet.org
