Stephan A. Edelman wrote:
I don't see anyway to do this with the methods you've outlined.
That is correct, so you will be stuck with the potential issue of prompting the customer for this information but then not being able to put them into the queue, if the agents have become unavailable during that time. If you can live with that, then your plan seems to be sound (although I still think you can use Queue() with a timeout of zero instead of a custom app that just checks for agent availability).
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