Hi, I'm considering setting up a small call centre, but I don't want operators to need to use their phone keypads. Supposedly, all required call functions (dialling, answering, transfer, on hold, hang up, etc), should be done via their scripts (be is a web interface, curses or whatnot) and not using either a regular phone, nor a gnome-phone type interface.
Also, all this will be happen in a 100% free MS zone. I think this can be done, but my experience is limited. Would this be possible with asterisk ? (more than a confirmation that it is possible, I was looking for a "I did it this way" kinda of answer) :-) Regards, Miguel Dias
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