Michael D Schelin wrote:
Here is a letter I sent them for my $150 paper weight.

Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102.  If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it.  Email me the CD.

Michael D. Schelin
Owner
Shelltel
Are you sure you didn't buy a refurbished model? 
I hear they sell a lot of refurbished equiptment, I've purchased some of it myself. 
Everything I've purchased from them worked without issue. None however came with an installation CD. 
A few things had to be reset to clear settings though.
Anything I needed was freely available.
Since you know how to contact Medatrix, perhaps you can download the software or get a CD from them.

JD
-- 
JD Austin
Twin Geckos Technology Services LLC
email: [EMAIL PROTECTED]
http://www.twingeckos.com
phone/fax: 480.288.8195 


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