That's a good idea, but it does not help when the agent receives a
call from the queue. If an agent has call-waiting enabled (at least
on our 7940 Ciscos...) the queue will send another incoming call
while the agent is still on the phone withthe last call sent to them
from the queue.
Is that not the case? Have I misconfigured something?
Tom
On Oct 16, 2005, at 3:28 AM, Julian Lyndon-Smith wrote:
Have you tried the "PauseQueueMember" application in the dialplan ?
If the agent makes an outbound call, before the dial() call
PauseQueuemember - and UnPauseQueuemember when the call is
complete. The system should not then send any agent calls through,
but all other calls (direct / internal) should come through.
This is in 1.2b1 and CVS-HEAD.
HTH
Julian.
Tom Rymes wrote:
I don't know how to make this happen, and I don't even think it
is really possible given the current Queue app, but this would be
a very nice feature to have. The queue shouldn't pass a call to
an agent if they are already on a call from the queue, but an
incoming call from another internal extension, or even a DID
ought to be able to get through.
Consider this a feature request?
Tom
On Oct 15, 2005, at 10:04 PM, J Thomas wrote:
One of my friends is facing this problems and I could not find any
solution to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and
strategy is
rrmemory. Everything works fine. When an agent has received an
ACD call,
another call is not presented to him as long as he is on the ACD
call.
However when an agent has made an outgoing call, he is still
presented
another ACD call when his turn comes. This results in
unnecessary delay
in answering that call.
Taking out call waiting is not an option, as an agent can also get a
direct dialed call, and he should be able to pick up that call
even when
he is on another call.
Is there a way so that a busy agent (whether busy because of an
incoming
call, or outgoing call) is not presented another ACD call?
Thanks,
-- jt
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