Hi, This issue has been discussed probably a million times on every asterisk forum in the world and I have the same problem too. Another problem you would have with the agents is that when they make an outgoing call they are not regarded as "busy" by asterisk and it sends more calls to the agent if it has call waiting enabled.
This behaviour is totally senseless since the whole purouse of queues is to _queue_ the callers until the agent is available. "available" usually means "not on the phone" -- whether or not it's an incoming or outgoing call. I "solved" this problem by using single-line clients and phones where you can turn off call wating. //Jan -----Ursprungligt meddelande----- Från: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] För [EMAIL PROTECTED] Skickat: den 18 oktober 2005 14:14 Till: asterisk-users@lists.digium.com Ämne: [Asterisk-Users] Queues and call waiting indication Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still this behaviour does not make any sense to me. I tried using incominglimit and outgoinglimit in my sip.conf, even if they are deprecated: no luck. Here is a sample from my queues.conf, something wrong in my setup maybe ? Tnx for any help! [ingombranti] joinempty = strict maxlen=3 musiconhold = default announce = annuncio-ingombranti strategy = rrmemory servicelevel = 60 timeout = 15 announce-frequency = 15 eventwhencalled = yes member=>SIP/401 member=>SIP/402 member=>SIP/403 member=>SIP/404 member=>SIP/405 member=>SIP/406 member=>SIP/407 member=>SIP/408 member=>SIP/409 member=>SIP/410 _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
