HI Gavin,
wish we could do that! :) the problem is that they want to have
personalized agents too - so that each client has its own line AND his own
agents, so that they get back to speaking to the same people all of the
time. SO we need many different queues to accomodate all those
differences. Your sript looks very useful thoiugh! :)
l.
In data Thu, 04 Jan 2007 11:13:23 +0100, Gavin Hamill <[EMAIL PROTECTED]>
ha scritto:
On Thu, 04 Jan 2007 11:05:38 +0100
Lenz <[EMAIL PROTECTED]> wrote:
You are correct, this is more or less the scenario involved - the
problem is that people want to call a personalized line AND speak to
the same subset of agents preferably.
I have never seen such a setup myself - I have seen CCs with 30 or
40 queues, never 200 - so I was wondering if anybody ever trued
something on these lines; or if there are better solutions to the
same problem. Best regards
We planned to do this.. but using only one queue for the agents, but
depending on the incoming DDI dialled, we do this:
441616608981 => &huntgroup(affiliates,Affiliate One);
441616608982 => &huntgroup(affiliates,Affiliate Two);
441616608983 => &huntgroup(affiliates,Affiliate Three);
macro huntgroup( queuename , friendlyname ) {
Ringing();
Set(CALLERID(name)=${friendlyname});
Set(CDR(userfield)=${queuename} ${friendlyname});
ResetCDR(wav);
Queue(${queuename},t);
...};
So there's one Asterisk queue called 'affiliates' but we are able to
display a different name on the SIP handset just by setting the CALLERID
(name), thus the agent knows what to answer the phone as :)
(The Set(CDR) + ResetCDR were to ease the accounting + billing of
calls..)
Cheers,
Gavin.
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