Hi James,
The only solution I've managed to find so far is to set the wrap-up time
to 5 seconds and tell the operators that if they need more time, they
need to put themselves on "pause". See PauseQueueMember and
UnpauseQueueMember.
If someone has a better solution, I'd be most pleased to hear of it!
James Fromm wrote:
Does anyone have a solution to allow an agent to selectively end his
wrap-up time? We define a wrap-up time of 60 seconds to allow our
agents to finish their notes from a call. In some cases, the full 60
seconds is not needed and our agents would like to end their wrap-up
time.
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