On Saturday 19 January 2008 20:32:42 Michael J. Liberatore wrote: > Hi i have a friend who i setup an asterisk system for at his doctors > office. it has 3 snom 360 phones with 6.2.x stable firmware and latest > asterisk 1.4 and zaptel. They have the digium 4 port fxo card. > > They are extremely upset because calls are being randomly bridged for no > rhyme or reason. They say that callers will call in and sometimes get > connected with other callers, or they will be in the queue and then be > talking to another caller waiting in the queue or on hold. Or they will > be talking to a patient and then have another patient end up on the > conversation. > > They are freaking out because of hippa and laws that govern privacy but > i have no clue why. I assume most cases are conference calls being > initiated by accident. > > So any help would be greaat. maybe just disabling conference calls > would be a good start but i dont know how with sip phones. or maybe > this is a bug? unfortuinately they dont give me much info and i dont > use the phones so i dont have any specific logs to show, they just call > me freaking out saying this stuff but they rarely can give me a specific > call cause they get so many.
I have seen this exact problem when people park callers directly into numbered parking slots, instead of using the auto-distribution system. So, for example, the default distribution number is 700, and the parking slots are 701-720. Callers will get bridged if two callers are assigned to slot 701. This could happen even if only one person is doing the wrong thing -- one person uses 700 (correctly) and caller gets put into 701. Then another person transfers their caller to 701, and they're bridged. It comes down to a training issue. And yes, btw, you can use the CDRs to track down exactly who is doing the wrong thing. -- Tilghman _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users