-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michiel van Baak Sent: Sunday, January 20, 2008 7:27 AM To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Calls Being Randomly Bridged
On 13:06, Sun 20 Jan 08, Fons van der Beek wrote: > Michael J. Liberatore schreef: > On the snom 360 > If you pay close attention when you transfer the calls, you can see > the names/numbers of the calling partners by using the "cursor" button > (the round button with arrows) you can select to who you want to > transfer to. > It's an user issue, but you can't "blame" the user when there is a lot > incoming traffic it takes too many button presses and careful > attention to make a correct transfer. > > How to disable it? > I don't know but i faced the problem that users occasionally want to > bridge calls. > e.g. someone calls for a person that only can be reached by Cellphone, > this can be accomplished by asterisk and is often needed. > > Personally I'm still looking for a good solution for a central station > that is easy to use and has a professional appeal, i thought the > linksys > 962+932 was it, but it has also some drawbacks. > One(or two) button attended transfer is not reliable. certainly not > when there are 2 or three simultaneously incoming calls. It gets > confusing at that time. > > If anyone has any suggestions don't hesitate to make them! >We noticed the same problem. >.We tracked it down to this: >snom gets a call and answers it. >snom talks to the user. While talking to the user a second call comes in (callwaiting is enabled) user wants to be >>>transferred so the snom operator hits the transfer button. >snom automagically selects the second incoming call as target and bridges them. >We called snom and they told us it's by design. >We have not tested the new 7.1.30 firmware, but there have been a lot of changes in the hold/transfer/fwd functions, so >>maybe they fixed it. >We replaced the phones by aastra's on this particular location and everything is fine now. -- Michiel van Baak [EMAIL PROTECTED] http://michiel.vanbaak.eu GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x71C946BD Thanks for the info, anyone else think this is CRAZY!!?? To assume that you want to bridge the 2 calls when you press transfer is crazy. I am on the phone with patient, another call comes in, I want to transfer call to another receptionist so I can handle the new call, and when I hit transfer it bridges the 2 incoming calls? Does anyone else see the dumbness to this? 99% of the time you wouldn't want them bridged, so having it as a default feature by design that cant be changedseems nuts. Unless I am understanding what you are saying wrong. I am def. gonna try the new 7.x firmware just released and hope it fixed the problem. It's a shame cause snom's could be great phones but the firmware has always sucked. The new polycoms look nice but they don't have the line buttons like snom does, I need to have the blf buttons with lights for like 3 or 4 lines, and then the other extensions with blf enabled. The polycom's don't have this, only on the screen which non tech users HATE. Aastra I tried once and I think it had the blf buttons but not as many as snom and I had trouble with the firmware, I don't remember which model. I have a couple linkssy sphones, they are nice but again missing the blf/line buttons so do cisco's. Does anyone like cisco with asterisk? I would assume if you get the sip firmware that they are quite reliable, since lots of large corp's use them. But they have similar issues with no blf/line buttons. The granstream gxp-2000 has the blf/line buttons but they are terrible phones. Am I missing any phones? Any other suggestions? How do you get around the no blf/line buttons on polycom and linksys? No tech users hate it. Anyone use the new polycoms? They seem nice. Now going back to the issue, I will never need to bridge 2 outside calls, is there a way to disable it in asterisk some how? Never let 2 outside callers get bridged? Maybe in configs or code? Thanks Mike This E-mail, including any attachments, may be intended solely for the personal and confidential use of the sender and recipient(s) named above. This message may include advisory, consultative and/or deliberative material and, as such, would be privileged and confidential and not a public document. Pursuant to 42 CFR, any information in this e-mail identifying a former, present, or potential client of Straight & Narrow is confidential. If you have received this e-mail in error, you must not review, transmit, convert to hard copy, copy, use or disseminate this e-mail or any attachments to it and you must delete this message. You are requested to notify the sender by return e-mail. _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users